AWS Support is a service for support to handle the issues related to Technical issues of AWS Services and Account and billing related.
AWS Support Plans:
AWS support plans are 5 types. They are
- Basic
- Developer
- Business
- Enterprise On-Ramp
- Enterprise
There are a lot of differences in the above plans, Basic is default and free support plan for the AWS Users, But With the Basic Plan we don’t have a chance to send/rise technical tickets/cases to aws support team, that are available from developer plan, next to its plans.
| Sl | Support plan | |
| 1 | Basic | Default Plan for everyone24x7 access to customer service, documentation, whitepapers, and AWS re:PostNo Ticketing, No Support Case Creation |
| 2 | Developer | Pricing starts from $29General guidance: < 24 hoursSystem impaired: < 12 hoursHours of operation: Business hours accessSupport person: AWS Cloud support associatesSupport channel: EmailNumber of contacts: One primary contactNumber of cases: Unlimited cases |
| 3 | Business | Pricing starts from $100General guidance: < 24 hoursSystem impaired: < 12 hoursProduction system impaired: < 4 hoursProduction system down: < 1 hourHours of operation: 24×7 accessSupport person: AWS Cloud support engineersSupport channel: Email, chat, phoneNumber of contacts: Unlimited contactsNumber of cases: Unlimited casesIAM support: IAM supported |
| 4 | Enterprise On-Ramp | Pricing starts from $5,500 or 10% of monthly AWS chargesPricing starts from $15,000 or % of monthly AWS charges variesHours of operation: 24×7 accessSupport person: AWS Cloud support engineersSupport channel: Email, chat, phone.General guidance: < 24 hoursSystem impaired: < 12 hoursProduction system impaired: < 4 hoursProduction system down: < 1 hourBusiness-critical system down: < 30 minutesNumber of contacts: Unlimited contactsNumber of cases: Unlimited casesIAM support: IAM supported |
| 5 | Enterprise | Pricing starts from $15,000 or % of monthly AWS charges variesHours of operation: 24×7 accessSupport person: AWS Cloud support engineersSupport channel: Email, chat, phone.General guidance: < 24 hoursSystem impaired: < 12 hoursProduction system impaired: < 4 hoursProduction system down: < 1 hourBusiness-critical system down: < 15 minutesNumber of contacts: Unlimited contactsNumber of cases: Unlimited casesIAM support: IAM supported |
Pricing Chart:
Detailed Support plan features :
[This info updated on 04-10-2023 | Usually information change after some period of time | Visit this website for up to date information: https://us-east-1.console.aws.amazon.com/support/plans/home?region=us-east-1]
| Changing the support plans/Purchasing the support plan |
By default aws user get basic support plan, based on the need, we can change our support plan, to change follow the below procedure
- Open the support Center
- Next, in the sidebar, you can the present aws user support plan, click on change, to change the support plan
On Next step we have to select the plan, review upgrade
In Next step, We have the plan confirmation window, if everything okay, accept and agree pay the amount
| Creating Support case |
Rising requests up on technical support and queries related to aws services
To Create Case
→ Open the Support center by searching it
→ Clickon Your support cases on left or Create case on right
→ We have an option to select
- Account and billing
- Technical
Account and billing related case:
- Service: Select the service – where you have an issue
- Category : We have to select category, which is need to be related to that specific issue
- Severity : Select the severity options(for basic support plan, we can only send/ask general questions
AWS Support Center
Technical support case :
If we try to rise technical support case, it will shows us it is unavailable for your plan
